Last updated: January 2025 · Effective for all G-max users
Our Refund Approach
At G-max, we are committed to delivering quality services. This policy explains when refunds are granted and how they are processed. All approved refunds are credited to your G-max wallet — we do not process cash refunds to bank accounts or cards.
When Refunds Are Granted
Order not started: If your order has not started processing, you can request cancellation and receive a full wallet credit.
Partial completion: If a service is partially delivered and cannot be completed, the undelivered portion is credited back to your wallet automatically.
Technical failure: If we fail to deliver due to a technical issue on our end, a full refund to your wallet will be issued within 24 hours.
Duplicate orders: If you accidentally placed the same order twice, contact support and we will refund one to your wallet.
When Refunds Are NOT Given
Completed orders: Once an order is marked complete, we cannot issue refunds.
Wrong link provided: If you provided an incorrect URL or account link, we are not responsible for services delivered to the wrong target.
Account changes: If you make your account private or delete it after placing an order, no refund is issued.
Wallet cash withdrawals: Wallet credits cannot be withdrawn as cash — they can only be used for future orders on G-max.
Refund Processing Time
All approved refunds are credited to your G-max wallet instantly. To request a refund, open a support ticket from your dashboard with your order number and reason. Our team reviews requests within 24 hours.
Need Help?
If you believe you qualify for a refund or have a billing question, contact our support team or open a ticket from your dashboard.